Product support

Remote desktop support for Geocentrix software

What is remote support?

'Remote desktop support' involves someone from Geocentrix vewing (and optionally taking control of) your computer via the Internet. This allows us to see the problem you are having 'in situ' and relieves you from writing up the problem in an email.

You can limit the access we have to your computer to 'view only' or you can give us permission to take control of your computer (in order to provide a quick solution to your problem, for example).

Remote desktop support is only available to Geocentrix customers who have taken out priority technical support.

How do I get remote support?

Just follow these steps:

1. Send an email to Geocentrix Technical Support requesting remote support. You will receive an email back with a Session Code (e.g. 89530991)
2. Visit the ISL-Light webpage and locate the Client login panel (below)



3. Enter the supplied Session Code into the box and click the JOIN support session button
4. On the next page, locate the Session Information panel and click Start



5. You will be prompted to install the ISL Light Client application (e.g. 'ISL Light Client 89530991'). Click Run once (or twice, as necessary) to do so. The program will display the following screen:



6. You can chat with your Geocentrix Support contact via the box at the bottom of the ISL Light Client (e.g. type 'Hello Geocentrix!' and press ENTER)
7. Other instructions will be sent to you via the ISL Light Client