Fix for installation problems caused by Update 20

[Geocentrix Support]

In the thread ''Network errors' during installation of update" (http://www.geocentrix.co.uk/forums/viewtopic.php?f=2&t=163), some users have reported problems installing Update 21 owing to problems caused by Update 20. With the help of Brian Napper of TPS Consult (thanks ), we now have a solution for anyone who has been affected:

1. Download Microsoft's MSI Cleanup Utility from http://support.microsoft.com/kb/290301
2. Install and run the utility (which is called msicuu2.exe) on your PC
3. Locate the entry '(All Users) ReWaRD [2.5.20.806]' and click the Remove button
4. Try installing Update 21 again

Please let us know if you have encoutered this problem and - more importantly - that this fix works for you.

And our apologies to all those who have been inconvenienced by this problem.

Andrew Bond

[Enderson]

After visiting the page linked by http://support.microsoft.com/kb/290301 the file that I found in there is WindowsXP-KB924867-x86-PTB.exe and not msicuu2.exe as you wrote. Anyway I dowloaded that file and tried to install but I didnt work it. Please confiem the link posted at the last message.

Thanks for your attention
Enderson Rocha

[Geocentrix Support]

Enderson

Somthing is odd, here. If I click the link given in both your post and mine, I go to a page on the Microsoft Help and Support site titled:

Description of the Windows Installer CleanUp Utility

and on that page is a section titled:

Download Windows Installer CleanUp Utility

and in that section is a link:

Download the Windows Installer Cleanup Utility package now

Here is the direct link to the program MSICUU2:

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

Please let us know if you have success with this.

Andrew

[Enderson]

i had executed the file but I didnt understand the step 3 (Locate the entry '(All Users) ReWaRD [2.5.20.806]' and click the Remove button).
Ps. By the way my version is still the 17, the one that came with the software when I purchase it.

[Geocentrix Support]

Enderson

When you run the program, search down the list box for an entry labelled:

'(All Users) ReWaRD [2.5.17.510]'

or

'(Your login name) ReWaRD [2.5.17.510]'

and delete that entry.

If you are willing to do so, you could grant me remote access to your computer and I could show you what to do in real time. If you want to do this, please call us on +44 1737 373963 for further intructions.

Andrew