Product support

ReWaRD User Manual is not a valid previous version

Article:

642

Title:

ReWaRD User Manual is not a valid previous version

Situation:

The following error occurs sometimes during installation of ReWaRD 2.5 Service Pack 5:

"The file C:\Program Files\Geocentrix\ReWaRD2\Manuals\ReWaRD User Manual.pdf is not a valid previous version and could not be upgraded"

This error is caused by the wrong version of the ReWaRD User Manual being installed (either manually or through a previous service pack or installation roll-back). When the wrong User Manual is installed, the ReWaRD Reference Manual is usually also the wrong version.

The date/time stamp of the invalid User Manual is usually 04/10/2000 12:56 and its size is 770kB.

The date/time stamp of the invalid Reference Manual is usually 04/10/2000 14:23 and its size is 305kB.

The date/time stamp of the valid User Manual is 05/10/2000 10:25 and its size is 841kB.

The date/time stamp of the valid Reference Manual is 04/10/2000 17:57 and its size is 355kB.

Solution:

1. Download the valid ReWaRD User Manual (www.geocentrix.co.uk/downloads/reward/kb642/ReWaRD User Manual.pdf, 841kB) and valid ReWaRD Reference Manual (www.geocentrix.co.uk/downloads/reward/kb642/ReWaRD Reference Manual.pdf, 355kB) from the Geocentrix website
2. Replace the invalid manuals in C:\Program Files\Geocentrix\ReWaRD2\Manuals with the valid manuals from above
3. Re-run Service Pack 5 to update your ReWaRD 2.5 installation

Product:

ReWaRD 2.5 Service Pack 5

Operating systems(s):

Windows 95, Windows 98, Windows Me, Windows NT4, Windows 2000

Date created:

24 April 2001

Last modified:

13 August 2001

Online article:

www.geocentrix.co.uk/support/kb/642.html