'Remote support' involves someone from Geocentrix taking control of your computer via the Internet. This allows us to see the problem you are having 'in situ' and relieves you from writing up the problem in an email.
You control the access we have to your computer via a password which lasts for a single remote session only.
Remote support is available to Geocentrix customers who have taken out Software ReAssurance
How do I get remote support?
Just follow these steps:
- Download and run Geocentrix Remote 2*
- Send an email to Geocentrix Technical Support or call +44 1737 373963 to say you have started a remote support session
Wait for us to connect to your computer
You will be prompted to give your permission before the connection is opened
- NOTE - we will not open a remote session unless you contact us first
*This is a rebadged version of TeamViewerQS
Support for Geocentrix software
Geocentrix provides three levels of support for its software products:
All Geocentrix software comes with FREE basic support for the lifetime of the product.
To see a list of the latest updates for our software, click here.
Support for Geocentrix training courses
Geocentrix provides free technical support to all delegates who attend an in-house or public training course delivered by Geocentrix.
Click here for further details.